Support
Ask your admin first
An admin of your company gives the access and the agents. When you see no tools, or a tool that you need is missing, ask your admin. Read Errors for the meaning of each error.
Contact Abstractive
- Email: support@abstr.ax
- Phone: +32 53 89 50 21
- Ticket: https://abstractive.be/support
Abstractive answers in English, Dutch or French. The agreement of your company with Abstractive sets the response times.
What to send
- Your email address and your company.
- The time of the problem, with the time zone.
- Your client, for example ChatGPT, Claude, Microsoft Copilot, Cursor or VS Code.
- The agent and the tool, if you know them.
- The error class, for example
access_deniedorupstream_error, and the text of the message.
Never send a password, an API key or a token.
Priority
| Priority | Meaning |
|---|---|
| P1 | You cannot work |
| P2 | You can work, but with problems |
| P3 | A question or a request |
Security and privacy
Report a security problem to security@abstr.ax; the file
/.well-known/security.txt gives the same address. Send a request about your data to
privacy@abstr.ax.